About us and FAQ’s

Most bookings are made through our own website where you can be guaranteed of the very best rates and offers available. As we do not allocate, you can select the apartment that you wish to stay in and dates required. The booking system is in real time so you know that once you have paid, your booking is secured.

For longer stays, please contact us direct and we will be happy to discuss long-term discounts with you. We guarantee that our own website has the best prices for Nell Gwynn Accommodation apartments. If you find them cheaper elsewhere, we will refund the difference plus £10. We also have special offers that are unique to this site. Please look at our special offers page for full details.

You will pay the total anticipated cost of your stay of the accommodation in advance at the time of booking in Pounds Sterling plus any additional services that you have requested. Our standard occupancy is for two guests staring a double bed. If you would like to use the sofa bed, please select this as an “add-on” at the time of booking and we will ensure linen and towels are provided for you (additional costs apply)

We reserve the right to place a temporary hold of £300 of the available balance on the credit or debit card that is provided upon booking in advance of your arrival or at check-in. This pre-authorisation is not a charge and no funds will have been debited from your account. The pre-authorisation fund is held on your card by your own issuing bank and released following check out minus any charges accrued during your stay.

On arrival, you should report to the porters’ desk and advise them that you are a guest of Nell Gwynn Chelsea Accommodation withe a booking. The porters will have your details. Your luggage will be taken to your apartment or stored temporarily in a secure location before being taken up when the apartment becomes available.

At check-in you will need to present photographic ID and the card that you used to make the booking. You are also required to sign our registration form and license agreement and check that you are happy with the contents of the apartment as listed on the inventory.

We encourage you to check the inventory of your flat upon arrival and return it to us within 24 hours indicating any discrepancies or damage noted.

The apartment is fully described on the website with precise information as to the facilities offered.

We also provide a complimentary welcome pack to help you settle in including tea, coffee, milk and toiletries. We also provide an initial supply of toilet rolls, rubbish bags, dishwasher tablets and washing up liquid. There is a mini supermarket over the road where our guests can buy additional supplies as and when needed and many other food shops and markets along the Kings Road.

The apartment will have been cleaned to a high standard and checked to ensure the lights and appliances are working and everything listed for your apartment is in situ and undamaged. Each apartment contains a room folder with useful information inside including the WiFi code.

Should there be any problem please report it to the porters or to our office on the ground floor within 24 hours.

Unfortunately we do not have our own parking, however there is on-street parking with meters and there are a number of car parks in the vicinity. Please visit Parkopedia

Check-in is 3pm and check-out is 11am. Your luggage can be left with the porters who will store it securely if you arrive before 3pm and the room is not available.

If you need a guaranteed early check-in or late-check out, this can be arranged by us if the apartment is free. We charge a 50% night rate for this.

All of our apartments are non-smoking as are the communal areas. Any guest found or that we strongly suggest to have smoked in any of our apartments will automatically be charged £250

The owner does not accept responsibility for any loss or damage to any of the customer’s possessions where the customer has failed to safeguard his/her property, in particular for the loss of any item which should have been deposited in the safe provided. You are asked to take reasonable precautions to make sure that your property is safe.

If the office is closed and you need assistance in an emergency, you can contact the Nell Gwynn House porters on +44(0)20 7666 4597 or visit them in reception, they have our emergency contact details. You can also contact us  info@nellgwynnchelsea.london

If your enquiry is not an emergency, please visit us in the office, Monday-Friday 9.30am-6.30pm or contact us on +44(0)207 581 6273 and we will be able to help you.

Any reservation will be paid for at the time of the booking. Damage deposits and pre-authorisations (if taken) will be refunded and released using the same payment method that you used to pay with after check out assuming no additional service remain unpaid and the apartment has not been damaged during your stay.

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is the pre-authorisation?

The amount that is held by your bank is £350 for studios and £500 for one and two bedroom apartments.

When is the card pre-authorised?

All credit or debit cards provided upon booking are pre-authorised shortly before arrival or upon check in.

Why is the credit card pre-authorised?

When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

Who is responsible for the pre-authorisation procedure?

Stripe are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on www.stripe.com

When does the pre-authorisation get released from the credit card?

This varies dependent on your individual credit/debit card. Upon check out any additional costs will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 15 days to clear in your account.

Nell Gwynn Chelsea Accommodation is NOT charging your card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by us, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.

When you arrive in your apartment, you will find a few items in a complimentary welcome pack to help you settle in – toiletries for a shower, tea and coffee, milk, 2 toilet rolls, garbage bags, washing up liquid and dishwasher tablets, cleaning cloth and scourer. You will need to buy more items once they run out. The Sainsbury’s mini supermarket over the road is open 7 days a week until late. There is a Waitrose and Marks and Spencer Supermarket on the Kings Road along wit numerous delicatessens, markets etc.

We will have also left instructions on connecting to the WiFi and information to help make your stay an enjoyable one along with any additional items which you may have requested at the time of booking.

Our office on the ground floor and to the left of the stairs as you look at them is open between 9.30am-5:30pm Monday to Friday. Outside of these times, the porters’ desk is open 24/7 and is staffed by porters who are on hand to assist you with any queries you may have.

A weekly clean, linen and towel change takes place for stays of 8 nights or more and is included in the rate. A daily maid service can be arranged upon request for a small additional fee along with fresh towels if required.

A Royal mail collection takes place from the post box located at the bottom of the main stairs Monday to Friday.