
Useful Information
Nell Gwynn House
Cancellation
Cancellation
Guest may cancel or modify the booking at any time up to 14 clear days before the arrival date. Within 14 days, the reservation will be non-refundable and non-modifiable. The total sum paid by the guest will be refunded to the guest through the same means, as was used by the guest to pay the amount due. Reservations made through third-party websites may have different cancellation policies, in which case those terms will apply. Please contact the team for more information.
Alcohol
Alcohol
Please refrain from drinking alcohol anywhere in the common parts of the building.
Porters
The porters are located at the reception desk in the main lobby and are available 24 hours to assist with any queries you may have.
Telephone: +44 (0) 20 7594 0174
CCTV
CCTV
Nell Gwynn House operates a modern, sophisticated CCTV system which monitors and records extensively throughout the building.
Lifts
Lifts
In the unlikely event of being trapped in a lift that has broken down press and hold the orange illuminated alarm button for 5 seconds. This will allow you to speak to the Porters’ desk who will arrange for your early release.
Children should not travel in any lift without an accompanying adult.
Post
Post Box
A Royal Mail collection takes place from the Post Box located sat the bottom of the main stairs Monday to Friday at approximately 4.30pm / Monday to Friday.
Emergency
Emergency
Emergency Services – Police, Fire, Ambulance
Emergency only – 999
(101 for Police non-emergency)
Noise
Noise
Please be considerate and do not play music or make noise as to cause annoyance to neighbouring flats between the hours of mid-night and 8am. Should you have guests leaving your apartment during these hours, please ask them to leave the building quietly.
Fire Alarm
Fire Alarm
The fire alarm is tested each Tuesday between 2.30pm and 3.30pm.
If there should be a fire in your apartment try to contain it by closing the windows and doors.
Phone 999 or the Porters on 4597 or 020 7594 0174.
Ensure everyone leaves the apartment closing the door behind you and do not stay to collect all your possessions. Do not run or use the central stairs or elevators. Leave the building via the closest fire exit route proceeding to the assembly point as indicated on the fire plan on the back of your apartment door.
Travel
Airports
Aiports
Gatwick – 084 4335 1802 – gatwickairport.com
Heathrow – 084 4741 7410 – heathrowairport.com
London City – 020 7646 0088 – londoncityairport.com
Stansted – 084 4335 1803 – stanstedairport.com
Congestion Charge
Congeston Charge
Nell Gwynn House IS NOT within the central charging zone. Should you need to drive within the congestion zone. For further details – 084 5900 1234 / congestion charge
Train Stations
Train Stations
National Rail Enquiries / 084 5748 4950 / nationalrail.co.uk
Trainline enquires / thetrainline.com/
Blackfriars / Thameslink service to Luton Airport
Charing Cross / East Sussex & Kent service
Euston / West Coast service
Kings Cross / East Coast service
Liverpool Street / East of England Service & Stansted Express
Marylebone / Midlands Service
Paddington / Great Western Service & Heathrow Express
St Pancras International / Eurostar Service & the Midlands
Victoria / Gatwick Express, Kent & West Sussex Service
Waterloo / South Western & South Eastern Service
Bike Hire
Bike Hire
There is a Transport for London Bicycle Hire Scheme opposite the Conran shop on Sloane Avenue towards South Kensington.
For more details / 084 5026 3630 / tfl.gov.uk
Oyster Cards
Travelling around London
Contact-less debit/credit cards are the easiest way to travel around London on buses and tubes. You just need to remember to touch in and out of buses and stations. If you do not have a contact-less card, Oyster Cards are plastic smart-cards you can use instead for your journeys. Details at all stations / tfl.gov.uk
Underground
Underground
There are two tube stations that are a 10 minute walk away. Sloane Square and South Kensington Stations are both served by the Circle Line and District Line and South Kensington also served by the Piccadilly Line.
For complete service information / 084 5330 9880 / tfl.gov.uk
Car Club
Car Club
City Car Club has a vehicle in a by located adjacent to the White-heads Grove exit. They are the largest independent car club oper-ator in the UK and provide vehicles to rent by the hour.
084 5330 1234 / citycarclub.co.uk
Taxis
Taxis
There is a black taxi rank located just outside the front entrance. If there is no taxi parked you can hail one on the street or ask a Porter to do so.
Money
Banks
Banks
Barclays, 30 Sloane Square, SW1W 8AF – 084 5755 5555
Open 9am – 5pm Weekdays / Saturday 10am – 3pm / Sunday Closed
HSBC, 76-78 Kings Road, SW3 4TZ – 084 5587 9534
Open 9.30am – 4.30pm Weekdays / Saturday & Sunday Closed
Lloyds TSB, 33-33A Kings Road, SW3 4LX
Open 9am – 5pm Monday, Tuesday, Friday / Wednesday 9.30am – 5pm
Thursday 9am – 7pm / Saturday 9am – 4pm / Sunday Closed
National Westminster, 224 Kings Road, SW3 5UB – 084 53030934
Open 9am – 5pm Weekdays / Saturday 9am – 12.30pm / Sunday Closed
Santander, 138 Kings Road, SW3 4XB
Open 9am – 5pm Monday, Wednesday, Thursday, Friday
10am – 5pm Tuesday / 9am – 12.30pm Saturday / Sunday Closed
Bureau De Change
Bureau De Change
Sloane Square Underground Station Forecourt, SW1W 8BB
020 7730 5482 / Open 10am – 8pm Daily
Food, Entertainment, Shopping & Leisure
Department Stores
Department Stores
Peter Jones, (Corner of Kings Road & Sloane Square), SW1W 8EL
Open 9.30am – 7pm Daily – 020 7730 3434
Marks & Spencer, 85 Kings Road, SW3 4NX
Open 8am – 9pm Daily / Noon – 6pm Sunday – 020 7376 5634
Mobile Phone Stores
Mobile Phone Stores
3, 97 Kings Road, SW3 4A / 020 7352 2636
Carphone Warehouse, 69 Kings Road, SW3 4NT / 084 3538 0126
EE, 73-79 Kings Road, SW3 4NX / 020 7351 6332
O2, 146 Kings Road, SW3 4UU / 020 7581 6279
Vodafone, 100 Kings Road, SW3 4TZ / 084 5440 0194
We usually have a supply of UK sim cards that you can have for free if you pop by the office. These have £5 of free credit on them and you can top them up yourself as and when needed.
Health Clubs
Health Clubs
LA Fitness, 63-81 Pelham Street, SW7 2NJ / 084 3170 1021
Vita Health & Fitness, 1 Ives Street, SW3 2ND / 020 7584 2822
Supermarkets
Supermarkets
Sainsburys Local, 75 Sloane Avenue, SW3 3DH / 020 7589 7824
Open 7am – Midnight
Tesco Express
80-81 Royal Hospital Road, SW3 4HN / 084 5026 9303
Open 7.00am – 11.00pm
Waitrose
196 Kings Road, SW3 5XP / 020 7351 2775
Open 7.30am – 10.00pm Weekdays / 9.00am – 6.00pm Saturday
11.00am – 5.00pm Sunday
Local Resturants
Local Resturants
Elistano Restaurant / Italian cuisine /££
25-27 Elystan Street, Chelsea, SW3 3NT / 020 7584 5248
Chutney Mary / Indian cuisine /£££
535 Kings Road, Chelsea, SW10 0SZ / 020 7351 3113
Maroush / Lebanese / £
38-40 Beauchamp Place, SW3 1NU / 020 7581 5434
Tom’s Kitchen / French Brassiere / £££
27 Cale Street, SW3 3QP / 020 7349 0202
Gaucho / Argentinian steak / £££
89 Sloane Avenue, SW3 3DX / 020 7584 9901
La Brasserie / French / ££
272 Brompton Road, SW3 2AW / 020 7581 3089
The Big Easy / American, Steakhouse, Burger / ££
332-334 Kings Road, SW3 5UR / 020 7352 4071
Aglio e Olio / Italian / £
194 Fulham Road, SW10 9PN / 020 7351 0070
Feng Sushi / Sushi / £
218 Fulham Road, SW10 9NB / 020 7795 1900
Yumenoki / Japanese / £
204 Fulham Road, SW10 9PJ / 020 7351 2777
Byron / Burger / £
300, Kings Road, SW3 5UH / 020 7352 6040
PJ’s Bar & Grill / European / ££
52 Fulham Road, SW3 6HH / 020 7581 0025
London SW3 6HH
Eight over Eight / Pan Asian, Japanese, Chinese / ££
392 King’s Road,SW3 5UZ / 020 7349 9934
La Famiglia / Italian / ££
7 Langton Street, SW10 0JL / 020 7351 0761
London SW10 0JL
“VQ” / American / £ OPEN 24 HOURS
325 Fulham Road, SW10 9QL / 020 7376 7224
Health
Dentists
Dentist
Chelsea Dental Lounge, 110-112 Kings Road, SW3 4TY / 020 7581 6161
Violet Melchett Dental Clinic, Flood Street, SW3 5RR / 020 7349 2821
Pharmacy
Pharmacy
Chelsea Pharmacy, 61-63 Sloane Avenue, SW3 3DH / 020 7589 8776
Astell Pharmacy, 6 Elystan Street, SW3 3NS / 020 7584 5424
Doctors
Doctors
Dr Andrew Rose, 5 Sloane Avenue, SW3 3JD / 020 7581 3187
Dr Ashok Maini, 57 Sydney Street, SW3 6PX / 020 7352 8031
NHS 111 / 111 / nhs111
Opticians
Opticians
Chelsea Eye Centre, 176 Kings Road, SW3 4UP / 020 7351 3847
Dollond & Aitchinson, 127A Sloane Avenue, SW1X 9AS / 020 7730 4870
Other Services
Dry Cleaning
Dry Cleaning
Johnsons, 51-52 Sloane Avenue, SW3 3DH – 020 7589 9797
Open 7.30 – 7.00pm Weekdays / 9am – 5pm Saturday
11.30am – 4pm Sunday
Photograph Processing / Passport Photos
Photograph Processing / Passport Photos
Chelsea Pharmacy, 61-63 Sloane Avenue, SW3 3DH / 020 7589 8776
Snappy Snaps, 170 Kings Road, SW3 4UP / 020 7351 4472
Internet Access
Internet Access
Should your apartment not have the access you require, WIFI is available at Starbucks (opposite Nell Gwynn House) / Open 6.30am – 7.30pm Daily
If you require access to a computer
Chelsea Pharmacy, 61-63 Sloane Avenue, SW3 3DH / 020 7589 8776
The Internet Cafe, 11A Harrington Road, SW7 3ES / 020 7589 8991
Post Office
Post Office
Kings Walk Shopping Mall, 122 Kings Road, SW3 4TR
Open 9.30am – 5.30pm Weekdays / 9.30am – 1.00pm Saturday Closed Sunday / 020 7823 8448
Photocopying and printing
Photocopying / Printers
We can photocopy/print small amounts in black and white ink on A4 in our office on the ground floor. There is a small fee of 20p per sheet.
Alternatively, Chelsea Pharmacy, 61-63 Sloane Avenue, SW3 3DH / 020 7589 8776